When Nextiva launched in 2006, it was a VoIP system for small business owners. That’s far from what it does today — Nextiva is now a customer experience platform for enterprise brands.

A few smaller contact centers and customer service teams still use Nextiva to manage calls and texts. However, Nextiva puts a much lower emphasis on VoIP these days, and for many small business owners, it’s too little for the price tag.

If you’re wondering how much it costs to use this VoIP phone provider, you can use this guide to get the full scoop. We explore Nextiva’s prices and plans, list its add-ons and fees, and present a Nextiva alternative that offers better features at half the price.

TL;DR
Nextiva isn’t small business-friendly, as they don’t have transparent pricing, insert lots of hidden fees, and design most of their features for large or enterprise-level businesses.